Eligible for Refund
- Technical failure on our platform
- Duplicate payment caused by system issue
- Payment deducted but request not completed
Not Eligible for Refund
- Wrong mobile number
- Wrong operator / biller
- Successful recharge
- Change of mind
Need Help?
- Share transaction details
- Our team will review your request
- We'll get back within a reasonable time
How Refund Review Works
A simple 5-step process to review your refund request
Submit Request
Share your transaction details with us
Initial Review
We review your request and transaction status
Verification
We verify with payment gateway / provider
Provider Response
Response received from relevant provider
Resolution
Refund approved or request closed
1. Overview
Understand our refund and cancellation policy.
At OnlineRecharge-AI, we aim to provide a seamless and secure experience for all your digital payments. We understand that issues may occasionally arise, such as network timeouts, payment gateway errors, or unexpected technical glitches. Our Refund & Cancellation Policy is designed to ensure that your funds are safe and that valid refund claims are processed fairly.
This policy governs the conditions under which refunds are applicable and the standard procedures we follow to verify and process them.
2. Refund Eligibility
Situations where a refund may be considered.
You may be eligible for a refund under the following circumstances:
- Payment Deducted but Transaction Failed: If your bank account or card was charged, but the recharge/bill payment was not completed on our platform.
- Duplicate Payments: If a technical issue caused you to be charged multiple times for the exact same transaction.
- Operator Rejection: If the telecom operator or biller rejects the payment request after the funds were deducted.
3. Non-Refundable Cases
Situations where refunds are not provided.
We cannot process refunds for successful transactions. The following scenarios are strictly non-refundable:
- Wrong Number/Details: Recharging a wrong mobile number, DTH account, or entering an incorrect biller ID. It is the user's responsibility to verify details before payment.
- Wrong Amount/Plan: Selecting an incorrect recharge plan or amount that successfully goes through.
- Successful Deliveries: Any transaction that is marked as "Successful" by the respective operator/biller.
- Change of Mind: We do not offer refunds if you change your mind after the transaction is successfully processed.
4. Refund Review Process
How we review and verify refund requests.
Once a refund request is submitted, our team investigates the transaction lifecycle. We check the status with our payment gateway, the internal system logs, and the final response from the telecom operator or biller.
We may ask you to provide proof of deduction (such as a bank statement snippet) if the transaction is not reflecting in our system but funds were deducted from your account.
5. Refund Timeline
How and when refunds are processed.
If your refund request is approved, the refund will be initiated automatically to the original method of payment.
- Wallets/UPI: Typically reflects within 24 to 48 hours.
- Credit/Debit Cards: May take 3 to 7 business days to reflect in your account, depending on your bank's processing time.
- Net Banking: May take 3 to 7 business days.
6. Cancellation Policy
Understand cancellation rules for recharges and bill payments.
Because digital recharges and utility bill payments are processed in real-time, cancellations are generally not permitted once the payment is confirmed.
The moment a transaction is initiated and sent to the provider, it is deemed fulfilled. Users cannot cancel a successful or processing transaction.
7. Need Help?
How to raise a request or contact our support team.
If you believe you are entitled to a refund based on this policy, please reach out to us as soon as possible.
You can raise a support ticket directly from your transaction history page or contact our support team via email at support@onlinerecharge-ai.com.
Important Information
Recharge and utility bill payment requests are processed in real time through independent service providers.
Once a recharge or bill payment has been successfully processed, it generally cannot be cancelled or reversed.
Where a payment is successful but the requested service is not completed due to a verified technical issue, the transaction may be reviewed for refund eligibility in accordance with this Policy.
Refund decisions are based on transaction records, information from relevant service providers, and applicable legal requirements.
Our Commitment
We are committed to reviewing eligible refund requests fairly, transparently, and in accordance with this Policy.
Where a refund is determined to be applicable after verification, it will be processed through the original payment method or in accordance with the applicable payment provider's procedures.
Processing timelines may vary depending on the payment provider and participating financial institutions.
Still have questions?
We're here to help you.
Contact SupportEmail Us
support@onlinerecharge-ai.com
Response Time
Within a reasonable time