Last Updated: 01 July 2026
Cancellation Policy
Understand when and how transactions or services can be cancelled on OnlineRecharge AI.
1. Introduction
OnlineRecharge AI aims to process your transactions instantly and securely. However, cancellation depends on the type of service and the status of your transaction.
2. Instant Recharge Services
The following services are processed instantly and cannot be cancelled once the transaction is successfully submitted.
Mobile Recharge
DTH Recharge
Electricity Bill
Gas Cylinder
FASTag Recharge
Broadband Bill
3. Orders Eligible for Cancellation
You may request cancellation only in the following cases:
Transaction is still pending and not yet processed
Payment has been deducted but the transaction has failed
Duplicate request made by mistake before processing
Future-dated subscription or auto-pay services (if supported)
4. When Cancellation Isn't Possible
Cancellation cannot be requested in the following situations:
Recharge or bill payment already completed
Payment already settled to operator
Subscription service already activated
Gift card already redeemed
Subscription service already activated
Order already in processing state
5. How to Request Cancellation
If your transaction is eligible for cancellation, you can request it through:
- Contact Support through the app or website
- Email us at support@onlinerecharge.ai
- Provide your Transaction ID and details
6. Policy Updates
We may update this Cancellation Policy from time to time. Changes will be posted on this page with the updated effective date.
Effective Date
01 July 2026