Your Privacy
Matters to Us

To operate and improve our Platform, OnlineRecharge-AI collects certain information that you voluntarily provide or that is collected automatically while you use our services.

We collect only the information reasonably necessary to provide the requested services, maintain platform security, improve user experience, and comply with applicable legal obligations.

2.1 Information You Provide

Depending on how you use the Platform, you may provide information including:

• Full Name.
• Email Address.
• Mobile Number.
• Google Account Information (when using Google Sign-In).
• Customer Support Messages.
• Feedback or Suggestions.
• Information submitted through contact forms.

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2.2 Account Information

When you create or access your account, we may collect:

• Name.
• Email Address.
• Registered Mobile Number.
• Authentication Method.
• Account Creation Date.
• Account Activity Information.

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2.3 Recharge & Bill Payment Information

When you request a recharge or utility bill payment, we may collect:

• Mobile Number.
• Consumer Number.
• Subscriber ID.
• Operator or Biller.
• Recharge Plan.
• Recharge Amount.
• Bill Amount.
• Transaction Date and Time.
• Transaction Status.

This information is used solely for processing your requested service and maintaining your service history.

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2.4 Technical Information

Certain information may be collected automatically when you use the Platform, including:

• Browser Type.
• Device Type.
• Operating System.
• IP Address.
• Language Preference.
• Time Zone.
• Date and Time of Access.
• Website Usage Information.

This information helps improve the performance, security, and reliability of the Platform.

OnlineRecharge-AI collects information through different methods depending on how you interact with the Platform.

3.1 Information You Provide

We collect information that you voluntarily submit when you:

• Create an account.
• Sign in using Google.
• Verify your mobile number.
• Submit recharge or utility bill payment requests.
• Contact customer support.
• Send feedback.
• Complete website forms.

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3.2 Information Collected Automatically

Certain technical information is collected automatically during your interaction with the Platform to maintain functionality, improve performance, and support platform security.

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3.3 Cookies & Similar Technologies

We use cookies and similar technologies to:

• Remember user preferences.
• Maintain secure sessions.
• Improve website performance.
• Understand Platform usage.
• Enhance the user experience.

Additional details are provided in our Cookie Policy.

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3.4 Third-Party Services

Where you choose to use integrated services such as Google Sign-In, OnlineRecharge-AI may receive information that you have authorized those services to share with us.

OnlineRecharge-AI uses personal information only for legitimate purposes related to operating and improving the Platform.

4.1 Service Delivery

We use your information to:

• Create and manage your account.
• Authenticate your identity.
• Process recharge and utility bill payment requests.
• Maintain service history.
• Provide customer support.

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4.2 Platform Improvement

Your information helps us:

• Improve website functionality.
• Enhance user experience.
• Resolve technical issues.
• Improve platform performance.
• Develop new features.

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4.3 Security

Information may be used to:

• Detect suspicious activities.
• Prevent fraud.
• Protect user accounts.
• Maintain platform security.
• Investigate technical issues.

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4.4 Communication

We may communicate with you regarding:

• Login verification.
• Service request updates.
• Account notifications.
• Customer support.
• Important policy or service updates.

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4.5 Legal Compliance

Where required, information may be used to:

• Comply with applicable laws.
• Respond to lawful requests.
• Enforce our Terms & Conditions.
• Protect our legal rights.

OnlineRecharge-AI offers Google Sign-In as an optional method for secure authentication.

When you choose this option, we receive only the information that you have authorized Google to share.

5.1 Information Received

Depending on your Google account settings, this may include:

• Name.
• Email Address.
• Google Account Identifier.
• Profile Picture (if shared).

We do not receive or store your Google account password.

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5.2 How We Use Google Information

Google Sign-In information is used only to:

• Create your OnlineRecharge-AI account.
• Authenticate your identity.
• Provide secure account access.
• Improve account security.
• Personalize your account experience.

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5.3 User Control

You remain in control of your Google account permissions.

You may review or revoke OnlineRecharge-AI's access through your Google Account settings at any time.

Revoking access may affect your ability to sign in using Google until another supported authentication method is used.

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5.4 Google Privacy

Google processes your information according to its own Privacy Policy and Terms of Service.

OnlineRecharge-AI is not responsible for the independent privacy practices of Google or other third-party authentication providers.

OnlineRecharge-AI uses One-Time Password (OTP) verification to help authenticate users and protect accounts from unauthorized access.

Your registered mobile number is used solely for authentication, account security, service-related communications, and providing the services available on the Platform.

6.1 Mobile Number Verification

When you choose to sign in using your mobile number, we may:

• Verify your identity.
• Authenticate login requests.
• Secure your account.
• Confirm ownership of the registered mobile number.

Only the mobile number required for authentication and service delivery is collected.

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6.2 OTP Authentication

One-Time Passwords (OTPs) are temporary verification codes generated to authenticate your identity.

OTPs are:

• Valid only for a limited period.
• Intended for one-time use.
• Used solely for authentication purposes.

For security reasons, OnlineRecharge-AI does not request your OTP through phone calls, emails, messaging applications, or social media.

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6.3 Protecting Your Account

To help keep your account secure, you should:

• Never share your OTP with anyone.
• Verify that you are using the official OnlineRecharge-AI website.
• Protect your mobile device with appropriate security measures.
• Contact customer support if you suspect unauthorized access to your account.

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6.4 Verification Records

OnlineRecharge-AI may maintain limited verification records, authentication timestamps, and security logs for operational, security, audit, and legal compliance purposes.

The OTP value itself is not retained after successful verification.

OnlineRecharge-AI uses cookies and similar technologies to improve website functionality, maintain secure sessions, remember user preferences, and better understand how visitors interact with the Platform.

Cookies are small text files stored on your device when you visit a website.

7.1 Why We Use Cookies

Cookies help us:

• Maintain secure login sessions.
• Remember user preferences.
• Improve website performance.
• Enhance user experience.
• Monitor platform reliability.
• Analyze website usage.

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7.2 Types of Cookies

Depending on your interaction with the Platform, we may use:

Essential Cookies

These cookies are necessary for the operation and security of the Platform.

Functional Cookies

These cookies remember user preferences and improve the browsing experience.

Analytics Cookies

Analytics cookies help us understand how users interact with the Platform so that we can improve our services.

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7.3 Managing Cookies

Most web browsers allow users to:

• View cookies.
• Delete cookies.
• Block certain cookies.
• Configure cookie preferences.

Disabling essential cookies may affect certain Platform features.

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7.4 Additional Information

Further information regarding our use of cookies is available in our Cookie Policy.

OnlineRecharge-AI respects your privacy.

We do not sell or rent your personal information to advertisers, data brokers, or unrelated third parties.

Information is shared only where reasonably necessary to provide services, operate the Platform, comply with legal obligations, or protect the security and integrity of our services.

8.1 Service Providers

Information may be shared with trusted service providers that assist us in providing:

• User authentication.
• Recharge and bill payment services.
• Customer support.
• Cloud hosting.
• Email and SMS communications.
• Platform analytics.

Only the minimum information reasonably necessary is shared.

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8.2 Legal Requirements

We may disclose information where required to:

• Comply with applicable laws.
• Respond to lawful requests from competent authorities.
• Protect our legal rights.
• Prevent fraud or unlawful activities.
• Protect the security of the Platform and its users.

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8.3 Business Transfers

If OnlineRecharge-AI undergoes a merger, acquisition, restructuring, or transfer of business assets, user information may be transferred as part of that transaction, subject to applicable legal requirements.

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8.4 Aggregated Information

We may use or share aggregated or anonymized information that does not identify individual users for research, analytics, service improvement, or business reporting.

OnlineRecharge-AI retains personal information only for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, maintain security, and protect the integrity of the Platform.

9.1 Account Information

Account information may be retained while your account remains active and for a reasonable period thereafter where required for operational, legal, or security purposes.

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9.2 Transaction Records

Recharge and utility bill payment request records may be retained to:

• Maintain service history.
• Respond to customer support requests.
• Investigate disputes.
• Prevent fraud.
• Meet legal or regulatory obligations.

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9.3 Support Communications

Customer support communications may be retained to improve service quality, resolve ongoing issues, and maintain records of previous interactions.

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9.4 Secure Disposal

When personal information is no longer required, OnlineRecharge-AI takes reasonable steps to securely delete, anonymize, or otherwise dispose of such information in a manner designed to prevent unauthorized access or misuse.

OnlineRecharge-AI is committed to protecting the confidentiality, integrity, and availability of your personal information.

We implement reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, misuse, or destruction.

10.1 Security Measures

Our security practices may include:

• Secure authentication mechanisms.
• HTTPS/TLS encrypted communication.
• Controlled access to information.
• Platform monitoring.
• System maintenance and updates.
• Security logging where appropriate.

These measures are reviewed periodically to support the security of the Platform.

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10.2 User Responsibilities

Users also play an important role in protecting their accounts.

You should:

• Keep your Google account secure.
• Protect your registered mobile number.
• Never share OTPs.
• Report suspicious account activity immediately.
• Use only the official OnlineRecharge-AI website.

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10.3 Security Limitations

Although OnlineRecharge-AI implements reasonable safeguards, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

Users acknowledge that they use the Platform at their own risk and should take appropriate measures to protect their personal information.

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10.4 Continuous Improvement

We regularly review and improve our security practices to address evolving technologies, operational requirements, and emerging security risks.

Security measures may be updated from time to time to improve the protection of our users and the Platform.

OnlineRecharge-AI believes that users should have reasonable control over their personal information. Subject to applicable laws and the capabilities of the Platform, you may exercise certain rights regarding your personal information.

11.1 Access to Your Information

You may request information regarding the personal information associated with your account.

Where reasonably practicable and after appropriate identity verification, OnlineRecharge-AI may provide access to such information in accordance with applicable legal requirements.

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11.2 Updating Your Information

You are responsible for ensuring that the information associated with your account remains accurate and up to date.

Where available, you may update your account information directly through the Platform. If certain information cannot be updated online, you may contact our customer support team for assistance.

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11.3 Requesting Account Deletion

You may request the deletion of your OnlineRecharge-AI account by using the account management features provided by the Platform or by contacting our customer support team.

Certain information may continue to be retained where necessary to:

• Comply with applicable laws.
• Prevent fraud or misuse.
• Resolve disputes.
• Enforce our legal rights.
• Maintain security, audit, or operational records.

Additional information regarding data retention is available in the Data Retention section of this Privacy Policy.

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11.4 Communication Preferences

OnlineRecharge-AI may send service-related communications, including:

• Login verification.
• Account security notifications.
• Service request updates.
• Customer support responses.
• Important policy or operational updates.

These communications are necessary for the secure operation of the Platform.

If promotional communications are introduced in the future, users will be provided with appropriate options to manage their communication preferences where required by applicable law.

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11.5 Identity Verification

Before processing requests relating to personal information, OnlineRecharge-AI may take reasonable steps to verify your identity.

Identity verification helps protect users against unauthorized access to personal information.

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11.6 Questions About Privacy

If you have questions regarding your personal information or this Privacy Policy, you may contact us using the details provided in the Contact Us section.

We will make reasonable efforts to review and respond to your request within a reasonable period.

OnlineRecharge-AI is intended for individuals who are 18 years of age or older and who are legally capable of entering into a binding agreement under applicable law.

We do not knowingly collect personal information from children under the age of 18.

12.1 No Intentional Collection

The Platform is not designed for or directed toward children.

If you are under 18 years of age, you should not create an account or use the Platform without appropriate authorization where permitted by applicable law.

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12.2 Information Submitted by Minors

If OnlineRecharge-AI becomes aware that personal information has been collected from a child under the age of 18 in circumstances where such collection is not permitted, we will take reasonable steps to review the matter and delete or anonymize the information where appropriate.

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12.3 Parent or Guardian Requests

Parents or legal guardians who believe that a child has provided personal information to OnlineRecharge-AI may contact us using the contact details provided in this Privacy Policy.

Upon appropriate verification, we will review the request and take reasonable action consistent with applicable legal requirements.

To operate the Platform efficiently, OnlineRecharge-AI works with trusted third-party service providers.

These providers support authentication, communication, hosting, analytics, and other essential platform functions.

13.1 Third-Party Integrations

The Platform may integrate with services such as:

• Authentication providers.
• Payment service providers.
• Recharge and utility service providers.
• Cloud hosting providers.
• Communication providers.
• Analytics providers.

Only the information reasonably necessary to provide the requested service is shared.

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13.2 Independent Privacy Practices

Each third-party service provider operates independently and maintains its own privacy policies and security practices.

Users are encouraged to review the privacy policies of those providers where applicable.

OnlineRecharge-AI is not responsible for the independent privacy practices of third-party organizations.

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13.3 External Links

The Platform may contain links to third-party websites for your convenience.

Once you leave the OnlineRecharge-AI website, this Privacy Policy no longer applies.

Users should review the privacy policies of any third-party websites they choose to visit.

OnlineRecharge-AI may revise this Privacy Policy from time to time to reflect changes in our services, technology, operational practices, or applicable legal requirements.

14.1 Policy Updates

Whenever this Privacy Policy is updated, the revised version will be published on the Platform together with an updated "Last Updated" date.

Users are encouraged to review this Privacy Policy periodically.

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14.2 Notification of Material Changes

Where changes materially affect how personal information is collected, used, or shared, OnlineRecharge-AI may notify users through:

• Notices displayed on the Platform.
• Email communications, where appropriate.
• Account notifications.
• Other reasonable communication methods.

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14.3 Continued Use

Your continued use of OnlineRecharge-AI after an updated Privacy Policy becomes effective constitutes your acknowledgment of the revised Privacy Policy.

If you do not agree with the updated Privacy Policy, you should discontinue use of the Platform.

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact OnlineRecharge-AI using the details below.

Customer Support

Platform: OnlineRecharge-AI

Customer Support Email: customersupport@onlinerecharge-ai.com

Website: https://onlinerecharge-ai.com

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Privacy Requests

You may contact us regarding:

• Questions about this Privacy Policy.
• Updating or correcting your personal information.
• Account-related requests.
• Account deletion requests.
• Reporting security or privacy concerns.
• Questions regarding how your information is handled.

To help us process your request efficiently, please provide sufficient information to verify your identity and describe your request in reasonable detail.

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Response Time

OnlineRecharge-AI will make reasonable efforts to acknowledge and respond to privacy-related inquiries within a reasonable period, depending on the nature and complexity of the request.

Additional information may be requested where necessary to verify your identity before processing certain requests.

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Effective Date

This Privacy Policy is effective from the date it is published on the Platform and remains in effect until replaced by a revised version.

The latest version of this Privacy Policy will always be available on the OnlineRecharge-AI website.

Thank you for choosing OnlineRecharge-AI. We appreciate your trust and remain committed to protecting your privacy through responsible, transparent, and secure data handling practices.